Returns & Perfect Fit Guarantee
Perfect Fit Guarantee - Size Exchange
If the size you ordered doesn't fit the way you want, you can send it back for a size exchange for free!
Easy Returns & Exchanges
We make returns & exchanges easy with our automated, online system. With just a few clicks you can process your
return or exchange and even print out a pre-paid return label (contiguous US only).
40-Day Return Policy
We will accept returns and exchanges on products within 40 days of your original purchase date.
Please ship your exchange within 3 days of submission of the online return / exchange form.
Returns and exchanges will not be processed without a "Return Merchandise Authorization" or RMA number. RMA numbers are generated online at the Easy Returns and Exchanges link on our website. Customers unable to generate an RMA online must contact our Customer Service Department to obtain a verbal authorization prior to sending any item to us for return or exchange. Returns or exchanges arriving without an RMA are returned to the sender.
If only part of an order is returned and it causes your final purchase amount to fall below $69 your credit will be reduced by $9.95 for shipping.
Condition of Returned Items
Returned or exchanged items must arrive at our facility in brand new condition with all original packaging and tags attached.
Occasionally, customers send back items in a used, dirty condition or without the tags attached.
In these instances, we will reduce any available refund by 50% of the item's sale price plus the cost of our pre-paid return label.
When items are returned dirty and the customer already received their exchange, the credit or debit card used to make the original
purchase will be charged 50% of the sale price of the returned dirty item plus the cost of our prepaid return label.
If we have sent you a size or style that you did not order, we will pay for the return freight cost of the boots / shoes and will send you the correct item.
Shipping & Handling Charges
We are now providing free ground shipping on all orders of $69 or more in the continental US.
Free Shipping does not apply on orders shipping to Alaska, Hawaii, Guam, Virgin Islands or Puerto Rico and will be charged shipping based on the total order weight. We reserve the right to charge extra shipping on large orders going to a PO Box.
In support of those serving overseas, no additional fee is charged for APO/FPO addresses for packages weighing under 10 pounds. For large orders above 10 pounds please contact us for shipping expense.
Shipping & Availability
We ship to all locations in the Continental US, and we ship to Alaska, Hawaii and all US territories.
Now Shipping to Canada
Most products are shipped from our Conklin, NY location within 1-2 business days (unless otherwise noted) depending on availability and time order was placed. Some products could be shipped from alternate warehouses. If an out of stock situation occurs, we will contact you to see if you want to "backorder" the item and wait for it to become available.
You will receive an email confirmation
when the item is shipped. Please provide a correct
email address with your order.
Canadian & International Shipping Policy
Gearcor.com has partnered with a trusted third-party company, GlobalShopex.com to fulfill
orders for our international customers. Simply add any items you wish to purchase in your shopping
cart and choose the "International Checkout" option. The items will automatically transfer to the
GlobalShopex cart. You may pay with International Credit Cards, PayPal, Bank Wire Transfers or Money
Gram. 786-391-4868 will process your payment and guarantee delivery. Once your order is completed,
all inquiries should be directed to GlobalShopex at email@example.com or 786-391-4868.
Due to manufacturer restrictions the following brands cannot be shipped overseas: Timberland and SmartWool.
We take your privacy very seriously. Any personal information you provide to Gearcor via the Internet or through
any other medium is for the exclusive use of Gearcor in order for us to fulfill your order.
We will not sell this data or otherwise make it available to anyone outside of Gearcor other than:
Gearcor does not retain credit card information.
- Providing the name and delivery address to our shipping agents and vendors that ship on our behalf.
- Transmitting encrypted payment information through our credit card processing company.
- To comply with applicable law or court order.
- As we deem necessary to protect the rights, property or safety of Gearcor, Inc., our customers, our associates or others to prevent harm or loss, or in connection with an investigation of unlawful activity.
We maintain a database of customers who opt-in to receive occasional announcements of new products, sales and services offered by
Gearcor via e-mail. This database only contains email addresses. We utilize a third party service provider to facilitate
the storage and delivery of this data.
Updated as of September 1st, 2015.
customer navigation on our website which helps us streamline the product selection and checkout process. Third party cookies from
Google, Microsoft, Adroll, Facebook and Share-A-Sale are also used on our website to track purchases made through advertising networks.
Gearcor provides online ordering through a secure network using PayPal™ credit card processing.
All online transactions with Gearcor are handled with SSL and 2048-bit encryption keys.
We do not use open source SSL (OpenSSL).
Our checkout page will be titled in the URL address with https, which indicates the page is secure.
When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form,
and securely and confidentially processed through the PayPal™ credit card processing network. Your credit card number is never transmitted by email or any
Gearcor does not retain credit card information in our files. Not paper or electronic. In fact, we never
even see your complete credit card number.
Gearcor will prosecute fraud to the fullest extent of the law. All transactions and IP addresses are logged.
Gearcor collects sales tax on orders shipped to residents and businesses located in New York State. NYS also requires tax to be collected on shipping charges.
Residents and businesses in other states may be obligated to self-report and pay sales and use tax in the state in which they are located.